Tell us you want to cancel, then send the goods back. Return shipping is at your cost.
There is no return-label portal on this store. Email us and we will help you send the parcel.
Email us first, pack the item, and send it to the warehouse address.
Email info@nailster.com with your order number and what you want from the return.
Use the original packaging if you can, and put a note with your order number in the parcel.
You pay the return postage. Keep the receipt and tracking number. Send it within 365 days of telling us.
The terms from our returns page, in shorter answers.
Return the order without undue delay, and no later than 365 days after you have notified us that you wish to cancel. You pay the direct cost of the return shipment. You carry the risk from the time the item was delivered, so keep the postal receipt and tracking number.
Nailster
Nydamsvej 2A
Att: Codefort Logistics
8362 Hørning
Put a note in the parcel with your order number and what you want from the return.
Missing original packaging can reduce the value, so send the item back in its original packaging if you want the full amount. If the item has been tried beyond looking at it, we treat it as used. We can then refuse a full refund and agree a fair amount with you, when we cannot sell it as new.
Email info@nailster.com with your order number and photos of the fault. There is no complaints portal on this store.
Yes. Free gifts and products received using a discount code must be returned in their original, unused condition along with your order. Otherwise, we will deduct their value from your refund.
We would rather you change your mind and send it back than keep something you are not happy with.
Sofie, customer service
We can hold the refund until the item is back with us, unless you have proof that you sent it.
Email info@nailster.com with your order number and photos of the fault. There is no complaints portal on this store, so we handle it by email.
We’ve already answered a wide range of questions about health, allergies, and how to use our products — based on the real messages we get in our inbox.
You can also try our live chat, which may be able to help with any questions you have.
Email or phone, weekdays 08:00–14:00.
info@nailster.com · +45 70 60 57 37