Would you like to help build strong customer relationships, engaging content, and a closer community around one of the fastest-growing beauty brands in the Nordics?
At Nailster, we are looking for a creative, outgoing colleague with strong communication skills to join our new Customer Relations department.
Customer Relations brings together customer dialogue, social media, community, and content production. The department is close to our customers every day and therefore plays an important role in how we develop our brand, our content, and our customer experience.
This role is ideal for you if you love social media, have an eye for aesthetics, and thrive on dialogue, relationships, and brand experiences. You will become part of the team that turns customers’ questions, requests, and feedback into inspiration, content, and better experiences across channels.
Nailster is a Danish beauty brand with customers in Denmark, Sweden, Norway, Finland, and the rest of Europe.
Every day, we help thousands of women create beautiful nails at home through products, guides, videos, inspiration, and personal guidance.
You will become part of an ambitious team with a fast pace, quick decision-making, and plenty of ideas. Here, ideas quickly turn into action – and you will have the opportunity to make your mark on a growing brand.
Your responsibilities
You will, among other things, work on:
Planning and producing content for TikTok, Instagram, and Facebook
Appearing on camera in videos, reels, ads, and other content formats
Contributing content for social media, email, web, and other relevant platforms
Developing ideas for videos, campaigns, and paid social content
Creating content based on trends, customer insights, and questions from our community
Working with community management across platforms
Replying to comments and messages on Facebook, Instagram, and TikTok
Strengthening the dialogue with customers in our nail groups
Finding, selecting, and repurposing customer-generated content
Creating positive and personal customer experiences via email, chat, phone, and social media
Guiding customers on products, orders, and the Nailster experience
Turning customer feedback into inspiration, guides, content, and improvements
At Nailster, Customer Relations is not just about replying to customers. It is about understanding them, building relationships, and actively using dialogue to make Nailster even better.
Love social media and keep up with trends
Feel comfortable being in front of the camera
Write and communicate clearly, positively, and professionally
Are good at building relationships and creating a sense of trust in dialogue with others
Have a graphic eye and a sense of aesthetics
Can work in a structured and independent way
Are curious about AI tools such as ChatGPT
Thrive in a fast-paced environment with many ideas and several tasks in progress at once
Have experience with TikTok, Instagram Reels, or UGC
Have previously worked with community, customer experiences, or social media
Have experience with Zendesk or Shopify
Have an interest in beauty, nails, or e-commerce
Can understand or write Swedish
Don’t have experience with everything? The most important thing is that you have the motivation, energy, and ability to learn. We can help you with the rest.
A central role in our new Customer Relations department
The opportunity to work closely with community, content, and customer relationships
A strong influence on our social media and dialogue with our customers
A day-to-day work life in a young, ambitious, and creative team
A high level of responsibility, freedom, and opportunity to take initiative
The opportunity to develop within customer relations, community, content, and social media
Workplace: Nydamsvej 2, 8362 Hørning
Working hours: 8:00–16:00 or 9:00–17:00
Start date: By agreement
We conduct interviews on an ongoing basis and will hire when we find the right candidate.
Send your application and CV to job@nailster.com
If you feel up for it, you are very welcome to attach an example of content you have created – or send a short video where you introduce yourself.