Frequently asked Questions (FAQ)
No results found. Check the spelling or use a different word or phrase.
Can I use Nailster gelpolish even if I bite my nails?
Yes, you can use our products even if you bite your nails. Just ensure the products do not come into contact with the skin during application. Depending on how your nails look, different methods may be best for you. You can always write to our customer service if you are in doubt.
Why is prep important and what is good prep?
Prep/preparation of the nails is very important for a durable and beautiful result. We often find that the reason our customers experience short durability is because their prep was not thorough enough.
It is important to follow all our steps in our guide video.
How do I remove my products?
We have different methods for removing products, and the removal varies depending on which product you have on your nails and your preferences.
See all our removal methods in our guide universe. You can use our Magic Remover, Soak-off method, or our Electric Nail File. It is important to use one of the mentioned methods to ensure correct and gentle removal.
Why does my gel polish brush leave streaks in my gel polish?
Streaks can appear in your gel polish if your nails have not been thoroughly cleaned before application. It can also be due to the application method. It is important to keep the brush as parallel to the nail as possible so as not to pull all the gel polish off the nail again.
Streaks can also occur if your brush has been in close contact with UV-LED light, either while applying the product or because it was not stored correctly in terms of placement or temperature. If your brush starts to become stiff in the hairs, it will start to make streaks as the hairs harden.
Do I need to take a break so my nails can breathe?
No, you don't need to take a break with the products. Your nails are made of dead keratin layers; they don't breathe, so it's not necessary to take a break between removing and applying Nailster products. As long as you follow our instructions, you won't damage your nails, and you can use the products as often as you want.
Why do I need to file the surface of my natural nail before applying my products?
This is because we all have an oily layer on top of our nails, and products don't adhere to an oily layer. You need to use your buffer to remove the top oily layer so that the product can adhere to the nail plate and ensure a durable result. You can see our video guide here for a thorough prep.
What is the difference between polygel, builder gel, and gel polish?
Polygel is a mix of gel and acrylic used to make a long extension of the nails or strengthen the natural nail.
Builder gel is used for a short extension or to strengthen your natural nail.
Gel polish can be used both on top of extensions or after the base coat on your natural nail.
Can I refill gel polish?
You cannot refill gel polish alone. However, if you have builder gel or polygel underneath, you can file off your gel polish and do a refill.
How do I strengthen my nails?
If you want to strengthen your natural nail, you can advantageously use our builder gel or rubber base, which strengthens the nail.
How do I extend my nails?
You can extend your nails with tips, builder gel, or polygel. Builder gel can make a small extension and is used with universal templates. Polygel can make a longer extension using universal templates or dual forms. Tips extend nails using nail glue or gel glue. You can advantageously watch our guide videos to get a broader understanding.
Which starter kit should I buy?
Gel Polish Starter Kit Premium/Professional: For those who want regular gel polish on their nails to create beautiful and colorful nails. In our Professional Starter Kit, in addition to our Base Coat and Top Coat No-wipe, it also includes our Primer, Top Coat No-Wipe Matte, and Cuticle Oil.
Builder Gel Starter Kit Premium: Builder gel is for you if you want to either strengthen your natural nails or extend them. In our Builder Gel Starter Kit Premium, universal templates are included, but you can also buy tips if you prefer to extend this way.
Polygel Starter Kit Premium: Polygel is a mix of gel and acrylic that must be shaped using cleanser, a brush with a spatula. Polygel can be used for reinforcement but can also make a stronger and longer extension. Our kit includes universal templates and dual forms, but you can also buy tips if you wish.
Press On Starter Kit Premium: For those who want to extend their natural nails, this kit includes tips and gel glue, allowing you to quickly create longer nails with a durable result.
Our Basic Starter Kits are for those who already have one of our regular Starter Kits. So you can buy this as an upgrade. You can advantageously watch our video about the different starter kits or try our quiz.
How do I get started with Nailster gel polish?
If you haven't worked with gel polish or gel products before, or if you're unsure about the process, we have created a fantastic guide universe that shows you the way. In our guide universe, you will find all our procedures, from preparation, application, nail art, removal, etc. You can follow step by step to achieve a beautiful and durable result. Click here to enter our guide universe directly.
What else should I buy besides a starter kit?
Our starter kit contains everything you need to get started with nail work. However, it's important to have the correct tools to remove your products again. You can advantageously see our removal products and removal guides.
Colors should also be purchased separately.
How long should your products cure?
All our products should primarily cure for 60 seconds under a UV/LED lamp, including base coat, builder gel, gel polish, and top coat. Our polygel should cure for 90 seconds.
Why is my gel polish not the same color as on the website?
It can be difficult to show a 100% accurate picture of our gel polish colors. This is because color settings vary on all computers depending on settings. Additionally, colors change depending on the light they are viewed in.
If you have received a color that you feel does not meet your expectations, you can use our color guarantee.
Why does my product start to bubble?
Gel polish should be applied in thin layers. If the product is applied too thickly, it will only cure on the surface, and the remaining gel polish will evaporate and rise to the surface, which can create bubbles.
Why does my gel polish lift from the tip of the nail?
This happens if you forgot to seal the nail tip when applying all the products. This step is also very important for durability.
Why aren't my products curing?
If you apply too thick layers, your products won't cure. We recommend applying four paper thin layers instead of two thick ones. All our products leave a sticky layer to allow the next product you apply to adhere.
Why does my gel polish wrinkle after curing?
If your gel polish contracts and wrinkles, it is because too thick layers have been applied. We recommend applying four paper thin layers instead of two thick layers. If the products are applied too thickly, they will not cure thoroughly, and uncured product may remain on the nail plate.
Why can I peel off my gelpolish?
If you can peel off your products, it is typically because a thorough prep and cleaning of the nail plate has not been done. This is essential to achieve a long-lasting result. You can read more about lifting in our nail theory and see our application guide. Therefore, be extra thorough and patient - it takes practice to achieve the desired result and durability.
Why is my brush hard?
Your brush becomes hard because it has been exposed to changing temperatures, such as in a bathroom. Additionally, gel polish products cure when exposed to UV, so it is important to store the products in the dark and keep them away from the UV/LED lamp and sunlight. Your products can start the curing process within the first 5 seconds if exposed to UV.
Why do I experience a burning sensation on my nails during curing?
Some people may experience a burning sensation when curing the products. This can be due to your natural nail being thin or having file damage. It can also be because the product is applied in a thick layer, causing it to cure more intensely. If you experience the burning sensation, just take your hand out of the lamp until the heat subsides, then put your hand back in and finish the curing time.
Question
Answer
Where do you deliver?
At Nailster.com we deliver to most of Europe.
We deliver to the following countries: Albania, Andorra, Armenia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye, United Kingdom.
Can my package be delivered to a pickup point?
Yes, it can. Once you have completed your order, we will give you the option to choose delivery to a pickup point near you.
Please note: You will receive an email from us as soon as your package has been delivered and is ready for pickup.
You can collect your package within a specified time period, which is determined by the carrier.
What should I do if I receive a damaged package?
We apologize for the inconvenience and hope that the items you ordered are complete and undamaged.
If only the shipping packaging is damaged and you wish to return something from the order, you can use another package. The only requirement is that the return items are securely packaged.
What delivery methods are available?
Our delivery methods depends on which country that you are shopping from.
- Read more here
Will I receive a tracking link?
As soon as your item is on its way from our warehouse, we will send you a message with a link so you can easily track your package's journey.
How do I return my order?
How do I return my order?
When you shop at Nailster.com, you have 365 days to change your mind, during which you can notify us that you regret the purchase and then return the item to us.
To exercise the right of withdrawal, you must notify us of your decision through an unambiguous statement no later than 365 days after receiving the item.
The notification must be made by email to info@nailster.com, or by using the standard withdrawal form. In your message, please make it clear that you wish to exercise your right of withdrawal.
The withdrawal period runs from the day you receive the item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Eve, the deadline is extended to the following business day (this also applies to pre-orders). In the case of multiple items ordered in one order but delivered individually, or an item delivered in several parts, the period runs from the receipt of the last item or part.
Return shipping is at the customer's own expense, and the costs will not be covered by Nailster.dk.
- Read more here
How do I receive a refund?
We will refund the amount to the same account that are linked with the card that you used to pay for your order.
What should I do if I receive a defective item?
You have the option to contact our customer service at info@nailster.com, where we ask you to send us a picture of the item along with your order number, so we can send you a new equivalent product.
What is Nailster's return policy?
When you shop online and at Nailster.com, you have 365 days to change your mind, during which you can notify us that you regret the purchase and then return the item to us.
Question
What payment methods can I use?
You can use the following payment methods:
Credit Cards:
- MasterCard
- Visa
- Visa Electron
Other Payment Methods:
- MobilePay
- Gift Cards
- Club-Nailster points
How secure are my payment transactions?
Certified SSL Encryption: We use SSL (Secure Sockets Layer) encryption, which ensures that your data is securely transferred between your browser and our servers. This means that the information cannot be intercepted by third parties.
Can I cancel or change my order after it has been placed?
We can cancel or change your order within a limited period if you contact us at info@nailster.com and write "Cancellation" or "Package Change" in the subject line of your email. Please note that we can only cancel or change your order if it has not yet been packed by our warehouse.
If you are unsure whether we can change or cancel your order in time, please contact our customer service at info@nailster.com.
If we are unable to cancel or change your order, we recommend returning the package and placing a new order, or adding the items you forgot in a new order.
How do I earn points?
Earn points in various ways and enjoy your benefits as a member of our customer club. Every time you shop, you earn 3% of your order amount in points on your account. Additionally, we have several exciting ways for you to earn points, such as through activities on your profile page, where you can follow us on various social media platforms to earn points.
How do I redeem my points?
Once you have earned points, you can exchange them for gift cards that you can use at Nailster. This way, you can save money on your next shopping experience!
You can exchange your earned points for gift cards in various amounts. This allows you to save money the next time you shop with us – and who doesn't love saving money?!
There is no results with this search
Can I use Nailster gelpolish even if I bite my nails?
Yes, you can use our products even if you bite your nails. Just ensure the products do not come into contact with the skin during application. Depending on how your nails look, different methods may be best for you. You can always write to our customer service if you are in doubt.
Why is prep important and what is good prep?
Prep/preparation of the nails is very important for a durable and beautiful result. We often find that the reason our customers experience short durability is because their prep was not thorough enough.
It is important to follow all our steps in our guide video.
How do I remove my products?
We have different methods for removing products, and the removal varies depending on which product you have on your nails and your preferences.
See all our removal methods in our guide universe. You can use our Magic Remover, Soak-off method, or our Electric Nail File. It is important to use one of the mentioned methods to ensure correct and gentle removal.
Why does my gel polish brush leave streaks in my gel polish?
Streaks can appear in your gel polish if your nails have not been thoroughly cleaned before application. It can also be due to the application method. It is important to keep the brush as parallel to the nail as possible so as not to pull all the gel polish off the nail again.
Streaks can also occur if your brush has been in close contact with UV-LED light, either while applying the product or because it was not stored correctly in terms of placement or temperature. If your brush starts to become stiff in the hairs, it will start to make streaks as the hairs harden.
Do I need to take a break so my nails can breathe?
No, you don't need to take a break with the products. Your nails are made of dead keratin layers; they don't breathe, so it's not necessary to take a break between removing and applying Nailster products. As long as you follow our instructions, you won't damage your nails, and you can use the products as often as you want.
Why do I need to file the surface of my natural nail before applying my products?
This is because we all have an oily layer on top of our nails, and products don't adhere to an oily layer. You need to use your buffer to remove the top oily layer so that the product can adhere to the nail plate and ensure a durable result. You can see our video guide here for a thorough prep.
What is the difference between polygel, builder gel, and gel polish?
Polygel is a mix of gel and acrylic used to make a long extension of the nails or strengthen the natural nail.
Builder gel is used for a short extension or to strengthen your natural nail.
Gel polish can be used both on top of extensions or after the base coat on your natural nail.
Can I refill gel polish?
You cannot refill gel polish alone. However, if you have builder gel or polygel underneath, you can file off your gel polish and do a refill.
How do I strengthen my nails?
If you want to strengthen your natural nail, you can advantageously use our builder gel or rubber base, which strengthens the nail.
How do I extend my nails?
You can extend your nails with tips, builder gel, or polygel. Builder gel can make a small extension and is used with universal templates. Polygel can make a longer extension using universal templates or dual forms. Tips extend nails using nail glue or gel glue. You can advantageously watch our guide videos to get a broader understanding.
Which starter kit should I buy?
Gel Polish Starter Kit Premium/Professional: For those who want regular gel polish on their nails to create beautiful and colorful nails. In our Professional Starter Kit, in addition to our Base Coat and Top Coat No-wipe, it also includes our Primer, Top Coat No-Wipe Matte, and Cuticle Oil.
Builder Gel Starter Kit Premium: Builder gel is for you if you want to either strengthen your natural nails or extend them. In our Builder Gel Starter Kit Premium, universal templates are included, but you can also buy tips if you prefer to extend this way.
Polygel Starter Kit Premium: Polygel is a mix of gel and acrylic that must be shaped using cleanser, a brush with a spatula. Polygel can be used for reinforcement but can also make a stronger and longer extension. Our kit includes universal templates and dual forms, but you can also buy tips if you wish.
Press On Starter Kit Premium: For those who want to extend their natural nails, this kit includes tips and gel glue, allowing you to quickly create longer nails with a durable result.
Our Basic Starter Kits are for those who already have one of our regular Starter Kits. So you can buy this as an upgrade. You can advantageously watch our video about the different starter kits or try our quiz.
How do I get started with Nailster gel polish?
If you haven't worked with gel polish or gel products before, or if you're unsure about the process, we have created a fantastic guide universe that shows you the way. In our guide universe, you will find all our procedures, from preparation, application, nail art, removal, etc. You can follow step by step to achieve a beautiful and durable result. Click here to enter our guide universe directly.
What else should I buy besides a starter kit?
Our starter kit contains everything you need to get started with nail work. However, it's important to have the correct tools to remove your products again. You can advantageously see our removal products and removal guides.
Colors should also be purchased separately.
How long should your products cure?
All our products should primarily cure for 60 seconds under a UV/LED lamp, including base coat, builder gel, gel polish, and top coat. Our polygel should cure for 90 seconds.
Why is my gel polish not the same color as on the website?
It can be difficult to show a 100% accurate picture of our gel polish colors. This is because color settings vary on all computers depending on settings. Additionally, colors change depending on the light they are viewed in.
If you have received a color that you feel does not meet your expectations, you can use our color guarantee.
Why does my product start to bubble?
Gel polish should be applied in thin layers. If the product is applied too thickly, it will only cure on the surface, and the remaining gel polish will evaporate and rise to the surface, which can create bubbles.
Why does my gel polish lift from the tip of the nail?
This happens if you forgot to seal the nail tip when applying all the products. This step is also very important for durability.
Why aren't my products curing?
If you apply too thick layers, your products won't cure. We recommend applying four paper thin layers instead of two thick ones. All our products leave a sticky layer to allow the next product you apply to adhere.
Why does my gel polish wrinkle after curing?
If your gel polish contracts and wrinkles, it is because too thick layers have been applied. We recommend applying four paper thin layers instead of two thick layers. If the products are applied too thickly, they will not cure thoroughly, and uncured product may remain on the nail plate.
Why can I peel off my gelpolish?
If you can peel off your products, it is typically because a thorough prep and cleaning of the nail plate has not been done. This is essential to achieve a long-lasting result. You can read more about lifting in our nail theory and see our application guide. Therefore, be extra thorough and patient - it takes practice to achieve the desired result and durability.
Why is my brush hard?
Your brush becomes hard because it has been exposed to changing temperatures, such as in a bathroom. Additionally, gel polish products cure when exposed to UV, so it is important to store the products in the dark and keep them away from the UV/LED lamp and sunlight. Your products can start the curing process within the first 5 seconds if exposed to UV.
Why do I experience a burning sensation on my nails during curing?
Some people may experience a burning sensation when curing the products. This can be due to your natural nail being thin or having file damage. It can also be because the product is applied in a thick layer, causing it to cure more intensely. If you experience the burning sensation, just take your hand out of the lamp until the heat subsides, then put your hand back in and finish the curing time.
Question
Answer
Where do you deliver?
At Nailster.com we deliver to most of Europe.
We deliver to the following countries: Albania, Andorra, Armenia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye, United Kingdom.
Can my package be delivered to a pickup point?
Yes, it can. Once you have completed your order, we will give you the option to choose delivery to a pickup point near you.
Please note: You will receive an email from us as soon as your package has been delivered and is ready for pickup.
You can collect your package within a specified time period, which is determined by the carrier.
What should I do if I receive a damaged package?
We apologize for the inconvenience and hope that the items you ordered are complete and undamaged.
If only the shipping packaging is damaged and you wish to return something from the order, you can use another package. The only requirement is that the return items are securely packaged.
What delivery methods are available?
Our delivery methods depends on which country that you are shopping from.
- Read more here
Will I receive a tracking link?
As soon as your item is on its way from our warehouse, we will send you a message with a link so you can easily track your package's journey.
How do I return my order?
How do I return my order?
When you shop at Nailster.com, you have 365 days to change your mind, during which you can notify us that you regret the purchase and then return the item to us.
To exercise the right of withdrawal, you must notify us of your decision through an unambiguous statement no later than 365 days after receiving the item.
The notification must be made by email to info@nailster.com, or by using the standard withdrawal form. In your message, please make it clear that you wish to exercise your right of withdrawal.
The withdrawal period runs from the day you receive the item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Eve, the deadline is extended to the following business day (this also applies to pre-orders). In the case of multiple items ordered in one order but delivered individually, or an item delivered in several parts, the period runs from the receipt of the last item or part.
Return shipping is at the customer's own expense, and the costs will not be covered by Nailster.dk.
- Read more here
How do I receive a refund?
We will refund the amount to the same account that are linked with the card that you used to pay for your order.
What should I do if I receive a defective item?
You have the option to contact our customer service at info@nailster.com, where we ask you to send us a picture of the item along with your order number, so we can send you a new equivalent product.
What is Nailster's return policy?
When you shop online and at Nailster.com, you have 365 days to change your mind, during which you can notify us that you regret the purchase and then return the item to us.
Question
What payment methods can I use?
You can use the following payment methods:
Credit Cards:
- MasterCard
- Visa
- Visa Electron
Other Payment Methods:
- MobilePay
- Gift Cards
- Club-Nailster points
How secure are my payment transactions?
Certified SSL Encryption: We use SSL (Secure Sockets Layer) encryption, which ensures that your data is securely transferred between your browser and our servers. This means that the information cannot be intercepted by third parties.
Can I cancel or change my order after it has been placed?
We can cancel or change your order within a limited period if you contact us at info@nailster.com and write "Cancellation" or "Package Change" in the subject line of your email. Please note that we can only cancel or change your order if it has not yet been packed by our warehouse.
If you are unsure whether we can change or cancel your order in time, please contact our customer service at info@nailster.com.
If we are unable to cancel or change your order, we recommend returning the package and placing a new order, or adding the items you forgot in a new order.
How do I earn points?
Earn points in various ways and enjoy your benefits as a member of our customer club. Every time you shop, you earn 3% of your order amount in points on your account. Additionally, we have several exciting ways for you to earn points, such as through activities on your profile page, where you can follow us on various social media platforms to earn points.
How do I redeem my points?
Once you have earned points, you can exchange them for gift cards that you can use at Nailster. This way, you can save money on your next shopping experience!
You can exchange your earned points for gift cards in various amounts. This allows you to save money the next time you shop with us – and who doesn't love saving money?!